Shipping & Returns

Dispatch and Shipping times

Non-personalised jewellery - will be dispatched within 24 hours.

Handprint/Footprint personalised items - the print kit will be dispatched within 1-2 working days and the final order will be dispatched 14 working days AFTER the print has been received by us. 

If your order is required by a specific date, then please let us know as soon as possible and we will do our best to accomodate. 

An Post standard and registered mail can take 1-2 days. Registered mail is a signed for service, so ensure that the address given for delivery has someone available to receive the mail.

International customers should allow for longer shipping times.

Estimated shipping times

Ireland orders: 1-2 days from dispatch - International orders: 7-14 days from dispatch

Returns

We want you to be thrilled with your purchase, and we are confident you will be.  We guarantee all standard items can be returned or exchanged in their original condition, up to 14 days after you've received them.  Please note: personalised, bespoke and made-to-order or earrings are non-refundable, unless faulty or an error has been made by Silverhaven Jewellery.

In order to start this returns policy, you must: Email mail@silverhavenjewellery.com with your full name, your order number and the reason for the return and we will send details of our returns procedure.

Products returned under this policy must be sent to:  Silverhaven Jewellery, 2 Ardnalee, Lower Road, Crosshaven, Co. Cork, P43NY26 Ireland.